RETURN / REFUND POLICY

Return Eligibility & Requirements

• Returned merchandise must be in original condition with all tags attached.
• We reserve the right to refuse returns that show signs of wear or do not meet the above criteria.
• When requesting a return, please provide your order number (found in your confirmation email).
• For instructions on shipping returned items, refer to the email you receive after submitting your return request.
• Note: Original shipping fees, duties, or other associated costs are non-refundable. Return postage/costs are the customer’s responsibility unless the return is due to a quality issue.

 Exchanges

• A free return label will be provided for the first free exchange. For subsequent exchanges, customers are responsible for new shipping costs.
• If your item doesn’t fit, feel free to contact us at sunnll@outlook.com.

How to Request a Return

1. Ensure the item has no artificial damage, and tags/packaging are in good condition.
2. Email sunnll@outlook.com with the following information:
   • Your order number (e.g., #123456)
   • Photos of the item (showing tags and packaging)
   • Detailed reason for return
3. Due to high email volume, please allow 1-3 business days for our support team to reply. We are not in the office to read or respond to emails on weekends.

Return Labels for Damaged Items

• If your item is damaged, you may exchange or return it within 60 days. Contact us for a return label by emailing sunnll@outlook.com.
• Return labels are only available for customers in the United States.
• Return postage/costs are the customer’s responsibility unless the return is due to a quality issue.

Refund Process

• After shipping your return package, please notify our support team with the return tracking number—we need this to process your refund.
• If your return is accepted, your refund will be processed and credited to your original payment method. You will be notified via email once this is done.
• Please note: Refunds may take 5-10 business days to appear in your bank account due to varying processing times by financial institutions.
• For any refund questions, contact us at sunnll@outlook.com.

Return Shipping Costs

• If the return is not due to a quality issue or our mistake, the customer is responsible for return freight.
• Important: Free exchanges and free returns are not available for international shipments. The buyer is responsible for all return and exchange shipping fees.

Shipping Fees